External Privacy Notice

Your external-facing Privacy Notice, required by GDPR Article 13/14 and CCPA/CPRA. Tell users and regulators how you collect, use, and protect their personal information.

privacy notice template preview (PRI-003)
.docx PRI-003

Communicate your data practices clearly.

GDPR/CCPA-compliant privacy notice template with controller identity, data categories, third-party disclosures, user rights, and retention schedules — all pre-structured.

Policy Overview & Usage Guide

This template is your external-facing Privacy Notice, required by GDPR Article 13/14 and CCPA/CPRA. It tells users (and regulators) how you collect, use, and protect their personal information.

Recommended Owner: Privacy Officer, Legal Counsel, or Compliance Lead  |  Approval Required: Executive Leadership (CEO/CTO) + Legal Review

Section 1

Getting Started

  • Enable Editing: Click “Enable Editing” in Word.
  • Fill in the Blanks: Replace all [Bold Brackets] with your company’s specific details. These are mandatory fields.
  • Review Examples: Text in [regular brackets] are suggestions. Feel free to change them to match your actual practices. If a section doesn’t apply (you don’t collect children’s data), you can delete it.
  • Legal Review: Always have this document reviewed by legal counsel before publishing.

Section 2

Key Things to Decide

Before you start, think about these questions:

  • Who is the Data Controller? Is it your main legal entity? List the exact registered name and address in Section 0.
  • What data do you actually collect? Be honest. If you don’t collect health data, keep the “Sensitive Personal Data” section as-is (stating you don’t collect it).
  • Which third parties do you use? Update the Sub-Processors table (Section 3.1) with your actual vendors (AWS, Stripe, etc.).
  • What are your retention periods? The table in Section 5 has examples. Adjust them to match your data retention policy.

Section 3

Helpful Tips for Specific Sections

  • Section 0 (Controller Identity): This is a GDPR requirement. Use your official legal entity name and registered address.
  • Section 3.1 (Sub-Processors): This table satisfies GDPR Article 13(1)(e). Keep it updated as you add new vendors.
  • Section 7 (Your Rights): The rights listed are comprehensive. If you don’t operate in the EU or California, you can remove the irrelevant subsections, but keeping them shows thoroughness.
  • Section 10 (Contact): Ensure the DPO email (privacy@yourcompany.com) is a real, monitored inbox.
  • Section 12 (Version History): Update this table every time you revise the notice. Auditors love to see a clear change log.

Section 4

Before You Finalize

  • Did you replace all [Bold Brackets] with your actual company details?
  • Did you review and adjust the [example text] to match your practices?
  • Does the Data Controller information match your legal entity registration?
  • Did you update the Sub-Processors table with your actual vendors?
  • Did you set realistic retention periods in Section 5?
  • Has legal counsel reviewed and approved this notice?

Section 5

Where to Store & Publish It

  • Publish: Post the final version on your website (e.g., yourcompany.com/privacy).
  • Link: Reference this notice in your DSAR form, cookie banner, and terms of service.
  • Archive: Save the signed/approved version in your compliance evidence folder.
  • Share: Notify your team (Support, Engineering, Marketing) when it’s live so they can reference it.

Pro Tips

Pro Tips for Success

  • Keep It Accurate: Don’t promise practices you don’t follow. If you say “we encrypt all data,” make sure you actually do. Auditors prefer honesty over perfection.
  • Link to Procedures: If you have separate documents for “Cookie Policy” or “Data Retention Schedule,” reference them here. It keeps this notice concise.
  • Review Annually: Privacy laws change. Review this notice at least once a year or when you launch new features.

FAQ

Frequently Asked Questions

Q: Do I need a dedicated Data Protection Officer (DPO)?

Not necessarily. GDPR requires a DPO only for certain organizations (large-scale processing of sensitive data, public authorities, etc.). If you don’t have one, list “Privacy Team” or “Legal Counsel” as the contact.

Q: What if I don’t collect any sensitive data?

Keep Section 0.1 as-is. Stating that you don’t collect special category data is a compliance safeguard.

Q: How detailed should the sub-processor list be?

The table provides categories and examples. For a full, real-time list, you can link to a separate sub-processor page (common for SaaS companies).

Next Steps

After customizing this notice:

  1. 1Customize: Replace all [Bold Brackets] with your company details.
  2. 2Review: Have legal counsel approve the final version.
  3. 3Publish: Upload to your website and update your footer links.
  4. 4Archive: Save the approved version in your compliance folder.
  5. 5Train: Ensure customer-facing teams know where to find it.

A clear, accurate Privacy Notice builds user trust and demonstrates your commitment to compliance. It’s often the first document auditors request.